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002: How and why we do all-hands live chat
Manage episode 310068369 series 3047525
Contenido proporcionado por GoSquared. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente GoSquared o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
In our second episode, Sinead and James discuss how we implemented "all-hands" live chat at GoSquared. Live chat has become a hugely popular channel for businesses to talk to their customers, and seeing as GoSquared helps companies all around the world on this topic, we thought it'd be helpful to share how we handle customer communiction via live chat – from sales, to product, to customer success. Key areas of our discussion include: * Live chat as a sales tool AND a customer support tool. * Why we started doing all-hands live chat. * The benefits of live chat over phone and email. * The challenges of implementing all-hands live chat. * Out top tips for implementing all-hands live chat in your own business. We hope you enjoy the episode, and for further reading on the topic, check out this post: https://www.gosquared.com/blog/all-hands-live-chat
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9 episodios
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Manage episode 310068369 series 3047525
Contenido proporcionado por GoSquared. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente GoSquared o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
In our second episode, Sinead and James discuss how we implemented "all-hands" live chat at GoSquared. Live chat has become a hugely popular channel for businesses to talk to their customers, and seeing as GoSquared helps companies all around the world on this topic, we thought it'd be helpful to share how we handle customer communiction via live chat – from sales, to product, to customer success. Key areas of our discussion include: * Live chat as a sales tool AND a customer support tool. * Why we started doing all-hands live chat. * The benefits of live chat over phone and email. * The challenges of implementing all-hands live chat. * Out top tips for implementing all-hands live chat in your own business. We hope you enjoy the episode, and for further reading on the topic, check out this post: https://www.gosquared.com/blog/all-hands-live-chat
…
continue reading
9 episodios
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Similar a The GoSquared Podcast
Introducing The Unshakeables, a new podcast from Chase for Business and iHeartMedia's Ruby Studio. Small businesses are the heart and soul of this country, but it takes a brave individual to start and run a company of their own. From mom-and-pop coffee shops to auto-detailing garages -- no matter the type of industry you’re in, every small business owner knows that the journey is full of the unexpected. A single moment may even change the course of your business forever. Those who stand firm ...
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…
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Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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continue reading
Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Montgomery & Company (MoCo) is a weekly podcast and radio show hosted by two-time WNBA Champion and Co-Owner/Vice President of the Atlanta Dream, Renee Montgomery, in partnership with WABE Atlanta. Both insightful and compelling, MoCo features interviews with some of the world’s top athletes, entertainers, and innovators as well as roundtable discussions with Renee’s colleagues, friends, and family, about sports, culture and building generational wealth. Montgomery & Company: Sports, Cultu ...
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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