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Former CEO of United Airlines Oscar Munoz on What Nobody Tells You About Leadership & Turning Around A Company In Crisis
Manage episode 413865570 series 84737
Contenido proporcionado por Jacob Morgan. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Jacob Morgan o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
When Oscar Munoz took over as the CEO of United Airlines, the company was in complete chaos. There were issues with unions, the financials weren’t looking good, customer complaints were damaging the brand reputation, and the company had gone through 8 CEOs in 10 years! During his time as CEO he managed to turn things around, securing employee and customer loyalty and putting the airline back on track. In this episode we talk about what he did to make that turnaround happen including: going on a company-wide listening tour, involving employees in the decision-making process and getting rid of leaders who didn’t align with company values. He’ll also share the terrifying story of his heart attack and how a flight attendant’s breakdown made him realize that things weren’t working.
________________
Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: https://greatleadership.substack.com/
919 episodios
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Manage episode 413865570 series 84737
Contenido proporcionado por Jacob Morgan. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Jacob Morgan o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
When Oscar Munoz took over as the CEO of United Airlines, the company was in complete chaos. There were issues with unions, the financials weren’t looking good, customer complaints were damaging the brand reputation, and the company had gone through 8 CEOs in 10 years! During his time as CEO he managed to turn things around, securing employee and customer loyalty and putting the airline back on track. In this episode we talk about what he did to make that turnaround happen including: going on a company-wide listening tour, involving employees in the decision-making process and getting rid of leaders who didn’t align with company values. He’ll also share the terrifying story of his heart attack and how a flight attendant’s breakdown made him realize that things weren’t working.
________________
Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: https://greatleadership.substack.com/
919 episodios
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Similar a The Future Of Work With Jacob Morgan
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continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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continue reading
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Player FM : aplicación de podcast
¡Desconecta con la aplicación Player FM !
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