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06: Build a culture of continuous improvement – with Look Fabulous Forever
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Retail businesses must adapt across multiple dimensions to survive and thrive in our tough business environment.
But to succeed, these change programmes must go hand-in-hand with a culture of continuous improvement that drives the best commercial and customer outcomes.
Tune into our conversation with Janis Thomas, ecommerce and marketing director at Look Fabulous Forever, as we explore:
- Why continuous improvement is key to the retailer's business optimisation efforts
- How Look Fabulous Forever established a hyper loyal customer base
- How to codify culture and values to ensure action and meaningful business outcomes
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