))
AI in Customer Service: Elevating Support with Smart Automation
Manage episode 470812865 series 3648028
Contenido proporcionado por Cogya. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Cogya o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
🎙️ AI in Customer Service: Elevating Support with Smart Automation
AI is transforming customer service—enhancing efficiency, personalization, and automation while maintaining the human touch. But how can businesses strike the right balance between AI-powered automation and human support?
In this episode of The Day After Tomorrow, hosts Damien Bonnefoux and Mohamed AbdAlhamid sit down with Ganesh Hegde, AI strategist and Manager of Technical Support Engineering at Salesforce, to explore the future of AI-driven customer engagement.
Key Topics Covered:
- The role of AI in modern customer service and support strategies
- AI-powered automation vs. human interaction: Finding the right balance
- Real-world use cases of AI chatbots, virtual assistants, and predictive support
- Challenges, risks, and best practices for implementing AI in customer service
- The future of AI in customer engagement and smart automation
Special Focus: AI-Powered Personalization & Proactive Support
Ganesh shares expert insights from Salesforce and beyond, showcasing how AI is reshaping customer experiences, increasing efficiency, and proactively resolving issues before they arise.
🎧 Tune in now and discover how AI can elevate customer service and transform business success!
16 episodios
Compartir
