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Specific and rigid | Stephen Wise
Manage episode 446171594 series 3577614
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Episode 122: Stephen Wise knows you know how to CSM. Now, let's start systematizing.
⏱️ Timestamps:
00:00:00 - Intro
00:01:49 - Rethinking product onboarding success
00:03:32 - Defining success: customer vs. product team
00:05:05 - Scaling customer success for Series B growth
00:06:40 - The importance of repeatable onboarding
00:08:01 - Onboarding mistakes: a costly gamble?
00:08:24 - The evolution of a senior CSM
00:09:43 - Fractional CS leadership for startups
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🤝 Connect with the hosts:
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JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Stephen Wise:
Stephen's LinkedIn: https://www.linkedin.com/in/stephenwise2/
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