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114. Nine common onboarding mistakes that software companies make
Manage episode 298095105 series 2360471
Contenido proporcionado por Cherryleaf. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Cherryleaf o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Ellis looks at nine common onboarding mistakes that software companies make:
- Not thinking about jobs to be done, but features
- Overloading users with information
- Writing for a single audience
- Not providing or not co-ordinating the five pillars of onboarding content
- Getting the timing wrong
- Unclear goals
- Leaving "seams" in the onboarding experience
- Poor quality content
- No testing or metrics
Take our quiz:
What type of technical writer are you?
Planning and creating content for customer onboarding – training course
To contact Cherryleaf: info@cherryleaf.com
Photo by Markus Spiske from Pexels
102 episodios
Compartir
Manage episode 298095105 series 2360471
Contenido proporcionado por Cherryleaf. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Cherryleaf o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Ellis looks at nine common onboarding mistakes that software companies make:
- Not thinking about jobs to be done, but features
- Overloading users with information
- Writing for a single audience
- Not providing or not co-ordinating the five pillars of onboarding content
- Getting the timing wrong
- Unclear goals
- Leaving "seams" in the onboarding experience
- Poor quality content
- No testing or metrics
Take our quiz:
What type of technical writer are you?
Planning and creating content for customer onboarding – training course
To contact Cherryleaf: info@cherryleaf.com
Photo by Markus Spiske from Pexels
102 episodios
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Show notes are at https://stevelitchfield.com/sshow/chat.html
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continue reading
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…
continue reading
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…
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