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Measuring Progress: Key Metrics for Your Veterinary Business
Manage episode 394309989 series 3507743
Contenido proporcionado por Dr. Ivan Zak and Dr. Gerardo Poli, Dr. Ivan Zak, and Dr. Gerardo Poli. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Dr. Ivan Zak and Dr. Gerardo Poli, Dr. Ivan Zak, and Dr. Gerardo Poli o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
What's on the Bark Side this week?
Dr. Poli and Dr. Zak talk about the balanced scorecard approach for measuring veterinary business success and growth. They introduce this concept, which focuses on five key areas for holistic business growth: team development, innovation, business operations, patient care, and client experience. The conversation also highlights the importance of metrics beyond finances, such as Google reviews for customer satisfaction and real-time feedback for team engagement.
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