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57. Looking to the Future: Professional Services at Salesforce
Manage episode 373369496 series 3416195
Contenido proporcionado por Vanessa Lucero and Services Industry Association. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Vanessa Lucero and Services Industry Association o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Shally Stanley, SVP of Global Delivery at Salesforce, joins us on TECHtonic to discuss the future of the professional services function within technology providers. In this episode, we cover topics such as:
- How companies are breaking down silos between professional services, customer success, and support
- KPIs and future metrics for success in professional services
- How companies are pricing and packaging professional services offers
- The impact of AI and data on consulting and professional services
- The market’s current demand for customized offers
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