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AI and Data at JCPenney: CIO Sharms Bala on Customer-Centric Innovation and Retail Transformation
Manage episode 455145612 series 2503113
Contenido proporcionado por Metis Strategy. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Metis Strategy o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
932: Customer loyalty is a key metric for success in retail, prompting companies to leverage AI to optimize customer engagement. In this episode of Technovation, Peter High interviews Sharmeelee Bala, Chief Information Officer and Head of Product Management at JCPenney, to explore how she is enhancing customer engagement and the transformative role AI plays in this process.
Highlights include:
- Customer-Centric Innovation: Sharmeelee discusses how JCPenney creates seamless experiences tailored to customer preferences.
- AI and Data Strategy: She explains the role of clean, consolidated data in improving decision-making and how AI augments both employee productivity and customer insights.
- Next-Gen POS Systems: Learn about JCPenney’s mobile-first POS systems pilot, designed to enhance in-store shopping experiences.
- Loyalty Program Relaunch: The revamped rewards program strengthens customer engagement with benefits like “Cash Passes.”
- Retail from the Customer Perspective: Sharmeelee shares how her personal experience as a customer informs her leadership in retail innovation.
351 episodios
AI and Data at JCPenney: CIO Sharms Bala on Customer-Centric Innovation and Retail Transformation
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
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Manage episode 455145612 series 2503113
Contenido proporcionado por Metis Strategy. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Metis Strategy o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
932: Customer loyalty is a key metric for success in retail, prompting companies to leverage AI to optimize customer engagement. In this episode of Technovation, Peter High interviews Sharmeelee Bala, Chief Information Officer and Head of Product Management at JCPenney, to explore how she is enhancing customer engagement and the transformative role AI plays in this process.
Highlights include:
- Customer-Centric Innovation: Sharmeelee discusses how JCPenney creates seamless experiences tailored to customer preferences.
- AI and Data Strategy: She explains the role of clean, consolidated data in improving decision-making and how AI augments both employee productivity and customer insights.
- Next-Gen POS Systems: Learn about JCPenney’s mobile-first POS systems pilot, designed to enhance in-store shopping experiences.
- Loyalty Program Relaunch: The revamped rewards program strengthens customer engagement with benefits like “Cash Passes.”
- Retail from the Customer Perspective: Sharmeelee shares how her personal experience as a customer informs her leadership in retail innovation.
351 episodios
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Similar a Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
Redefining AI is the 2024 New York Digital Award winning tech podcast! Discover a whole new take on Artificial Intelligence in joining host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and ...
…
continue reading
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
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Best Business Podcast (Gold), British Podcast Awards 2023 How do you build a fully electric motorcycle with no compromises on performance? How can we truly experience what the virtual world feels like? What does it take to design the first commercially available flying car? And how do you build a lightsaber? These are some of the questions this podcast answers as we share the moments where digital transforms physical, and meet the brilliant minds behind some of the most innovative products a ...
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
The 21st Century began with the rise of the Internet and social media. The next decade will mark the rise of the Intelligent Machines. AI will inhabit all our devices from cars and appliances to smart phones and robots. The Intelligent Machines podcast explores the most exciting revolution humanity has ever seen, filled with promise and peril. More than ever we need to understand what these new devices will bring to our lives and how to make best use of them as the 21st century unfolds. On t ...
…
continue reading
A podcast featuring panelists of engineers from Netflix, Twitch, & Atlassian talking over drinks about all things software engineering.
…
continue reading
Material is a weekly discussion about the Google and Android universe. Your intrepid hosts try to answer the question, “What holds up the digital world?” The answer, so far, is that it’s Google all the way down. Hosted by Andy Ihnatko and Florence Ion.
…
continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
Every Friday and Sunday, Slate’s popular daily news podcast What Next brings you TBD, a clear-eyed look into the future. From fake news to fake meat, algorithms to augmented reality, Lizzie O’Leary is your guide to the tech industry and the world it’s creating for us to live in.
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