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Transforming Manufacturing Operations for Customer Centricity

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Contenido proporcionado por Sourcing Journal. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Sourcing Journal o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

In 2021, Pakistan-based manufacturer Interloop had a vision: to expand beyond the hosiery category and become a “full-family” producer. As the company grew its verticals, it established separate teams for each product type, and cross-category customers had multiple points of contact.

Over the last six months, Interloop has undergone a transformation to restructure its teams by job function instead of business units. This has improved collaboration in areas like product development and boosted customer service, giving buyers a single account lead at Interloop.

Feroze Ahmed, chief strategy and transformation officer at Interloop, spoke with Sourcing Journal editor-in-chief Peter Sadera about this strategy and the next action items on Interloop’s agenda.

Learn more about your ad choices. Visit megaphone.fm/adchoices

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137 episodios

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Manage episode 427410179 series 2365261
Contenido proporcionado por Sourcing Journal. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Sourcing Journal o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

In 2021, Pakistan-based manufacturer Interloop had a vision: to expand beyond the hosiery category and become a “full-family” producer. As the company grew its verticals, it established separate teams for each product type, and cross-category customers had multiple points of contact.

Over the last six months, Interloop has undergone a transformation to restructure its teams by job function instead of business units. This has improved collaboration in areas like product development and boosted customer service, giving buyers a single account lead at Interloop.

Feroze Ahmed, chief strategy and transformation officer at Interloop, spoke with Sourcing Journal editor-in-chief Peter Sadera about this strategy and the next action items on Interloop’s agenda.

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

137 episodios

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