Episode 43: ITSM Virtual Agent

ServiceNow TechBytes

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6+ y ago 18:33

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In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers:

What does VA do?
What does VA look like to users?
How do developers build VA into their systems?
How about natural language capabilities?
How do customers get started with VA?

For more information, see:

Product documentation: Virtual Agent

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