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What a Billion-Dollar Food Chain Can Teach You About Operating Your Business
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If you’ve ever wondered how the world’s most successful franchises manage to stay consistent, efficient, and wildly profitable, this episode is for you.
In this episode of The Operations Fix, I take a look back at my very first job at McDonald’s. While it wasn’t exactly glamorous, working at this billion-dollar food chain gave me insight into the systems and strategies that drive business success. From the power of documentation to why customer service matters more than the product, you’ll discover actionable tips you can apply to your own business.
Here’s what you’ll learn:
- Why documenting even the smallest tasks leads to better consistency and efficiency.
- How defining clear roles simplifies hiring and onboarding.
- Why customer service is the true secret to long-term success.
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