Building a Legacy: A Conversation with Eric Stevens, President of Stevens President of Stevens Jewelers Inc.

Bling Talks: Insights from the Jewelers’ World

Episode Summary:

• Introduction and Background: Anthony Haddad introduces Eric Stevens, founder and CEO of Stevens Diamond Jewelers in West Springfield, Massachusetts, discussing the family's long-standing jewelry business.
• Journey in the Jewelry Business: Eric shares his journey as a third-generation jeweler, starting from helping in his father's store as a child to opening his own store in 1997.
• Transition to Owning a Standalone Business: Eric talks about moving from a rented space to owning a 4,000 square foot standalone building, emphasizing the benefits of having a dedicated store.
• Business Operations and Inventory: Discusses the impact of COVID-19 on their operations, their focus on custom engagement rings, and the inclusion of lab-grown diamonds.
• Customer Engagement and Custom Design: Highlights the importance of personalized customer service and the growing trend of custom-designed jewelry using customer-supplied inspirations from social media.
• Embracing AI and Future Growth: Eric shares his plans to embrace AI for enhancing customer experience and marketing, acknowledging the need to adapt to technological advancements.
• Community Involvement and Events: Discusses the importance of community involvement, participation in local charities, and organizing in-store events to engage customers and support local causes.
• Advice for Other Jewelers: Emphasizes the importance of continuous learning, adapting to new technologies, and collaborating with peers to improve business operations.

Links And Resources: Stevens Diamond Jewelers website: stevensjewelers.com

Thank you for joining us this week!

Connect with us on Facebook, Instagram, YouTube, LinkedIn and other social platforms to stay ahead of the competition.

Visit us at Jewelrybox.ai for a free trial and a free demo to witness the future of AI in the jewelry industry.