Journey To Success: CX Conversations podcast

39:33

"The basic premise of the event is that hunters hunt rattlesnakes from the surrounding environment all across West Texas, and bring them into the roundup for the weekend. And during the roundup, these snakes are kept in a pit and then, one by one, beheaded and skinned in front of in front of audiences." - Elizabeth MeLampy Elizabeth MeLampy is a lawyer dedicated to animal rights and protection, and her passion for this work shines through in her latest book, Forget the Camel, the Madcap World of Animal Festivals and What They Say About Being Human . To research the book, Elizabeth traveled across the country, immersing herself in a wide range of animal festivals — from the Iditarod dog sled race to the rattlesnake roundup in Sweetwater, Texas. Elizabeth examines these festivals as revealing microcosms of our broader relationship with animals. Whether it's rattlesnake hunts, frog-jumping contests, ostrich races, or groundhog celebrations, these events reflect the ways humans use animals to express cultural identity, community pride, and historical traditions. Yet beneath the pageantry and excitement lies a deeper question: Is our fascination with these spectacles worth the toll it takes on the animals involved? With compassion and insight, Elizabeth invites readers to consider whether there’s a more ethical and empathetic way to honor our stories — one that respects both animals and the traditions they inspire. Please listen, share and read, Forget the Camel. It will be released on April 8th, 2025. https://apollopublishers.com/index.php/forget-the-camel/…

Journey to Success: CX Conversations

Series en casa•Feed

Journey to Success: CX Conversations - Your Guide to Customer Experience and Success Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world. Our Commitment We are committed to equipping you with the tools, knowledge, and inspiration needed to excel in your role and make a significant impact in your organization. Here’s how we do it: Comprehensive Coverage: We explore all facets of CX and CS, ensuring you gain a well-rounded understanding of the field. Expert Insights: Gain insights from industry leaders and experts who share their experiences, best practices, and strategies. Practical Advice: Each episode is packed with actionable tips and strategies that you can implement immediately to improve customer interactions and drive success. Continuous Learning: Stay updated on the latest trends and developments in the industry, ensuring you're always informed and prepared to adapt to changes. Inspiration and Motivation: Be inspired to reach new heights in your career with motivational stories and advice that encourage you to push your boundaries and achieve your professional goals. Join us on Journey to Success: CX Conversations and empower yourself with the knowledge and inspiration to thrive in the ever-evolving world of customer experience and success. Tune in to our latest episodes and start your journey to success today!

4 episodios

Journey to Success: CX Conversations

updated hace un año

Series en casa•Feed

4 episodios

Todos los episodios

1
Terms, Acronyms, Roles Oh My! 34:10

hace 20 weeks34:10

34:10

1 3 Terms, Acronyms, Roles Oh My! In this episode.... we dive into the complexities of customer-facing roles, unraveling the distinctions and overlaps between terms like "Customer Care," "Customer Success," and "Client Success." Our hosts discuss how these roles vary across organizations and industries, reflecting on their experiences and observations. They cover how terms may seem interchangeable but often carry nuanced differences in responsibilities and skill requirements, particularly when comparing technical support to relationship-focused roles. Listeners will gain insight into why roles like Customer Success and Customer Experience can look so different from one company to another. The conversation touches on the challenges of role standardization in customer-facing functions and highlights the impact of organizational structure on customer experience. This episode provides a foundational understanding of the customer-facing landscape, setting the stage for deeper discussions on role definitions and their implications for both customers and employees. Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world. Raymie Corpuel With 20+ years of diverse experience, Raymie is a recognized leader in Enablement, Customer Success, and Customer Experience. Known for her dedication to improving the customer journey, she's been pivotal in creating customer-focused cultures across different organizations. Sue Yendell Sue has over 25 years of professional experience, ranging from database administration to chief of staff roles, with a strong focus on Leadership, Enablement, and Service. Sue decided to become a trained executive coach and give that same gift to others, earning certification through Coach Training EDU, and is nearly ready to submit for International Coaching Federation certification.…

1
How do you define a Customer? 33:05

hace 32 weeks33:05

33:05

1 2 How do you define a Customer? In this episode.... CUSTOMER 'You keep using that word, I do not think it means what you think it means....' (Thanks Inigo Montoya) In this episode of Journey to Success: CX Conversations , we dive deep into the nuanced definitions of a "customer." We explore the common yet simplistic understanding of a customer as merely someone who purchases goods or services. Our discussion broadens to include internal customers, emphasizing the importance of recognizing peers, employees, and even leadership as customers who receive value from our work. We also discuss the distinctions between terms like customer, client, and consumer, noting that while they are often used interchangeably, they can have specific connotations depending on the context and industry. We highlight the significance of mindset in customer experience, particularly in recognizing that everyone we provide a service to is a customer, whether internal or external. This broader understanding impacts how organizations approach customer experience, with smaller businesses often placing more value on each customer due to their scale, while larger corporations might overlook this due to the sheer volume of their customer base. We encourage listeners to rethink their definitions and approach to customer relationships, advocating for a more inclusive and holistic view that enhances collaboration, teamwork, and overall customer satisfaction. Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world. Raymie Corpuel With 20+ years of diverse experience, Raymie is a recognized leader in Enablement, Customer Success, and Customer Experience. Known for her dedication to improving the customer journey, she's been pivotal in creating customer-focused cultures across different organizations. Sue Yendell Sue has over 25 years of professional experience, ranging from database administration to chief of staff roles, with a strong focus on Leadership, Enablement, and Service. Sue decided to become a trained executive coach and give that same gift to others, earning certification through Coach Training EDU, and is nearly ready to submit for International Coaching Federation certification.…

1
Our Why's 27:57

hace 34 weeks27:57

27:57

1 1 Our Why's In our first episode of the "Journey to Success: CX Conversations" podcast, we finally embark on a project we've dreamt about for over a decade. We'll delve into our personal and professional journeys, sharing the motivations behind starting this podcast. Our careers have always revolved around serving others, emphasizing the importance of a growth mindset and service orientation. Reflecting on our diverse career paths, we'll highlight how experiences in sales, training, and leadership have shaped our understanding of customer experience. Throughout our conversation, we explore the concept of a customer mindset and the significance of empathy in every interaction. We share stories from our careers that demonstrate the impact of listening to understand rather than just responding. Our goal is to reach out to those in the trenches, the everyday heroes in customer-facing roles, and offer them insights and support based on our collective experiences. Join us as we kick off this journey to help others elevate their customer experience game and navigate the winding paths of their careers. Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world. Raymie Corpuel With 20+ years of diverse experience, Raymie is a recognized leader in Enablement, Customer Success, and Customer Experience. Known for her dedication to improving the customer journey, she's been pivotal in creating customer-focused cultures across different organizations. Sue Yendell Sue has over 25 years of professional experience, ranging from database administration to chief of staff roles, with a strong focus on Leadership, Enablement, and Service. Sue decided to become a trained executive coach and give that same gift to others, earning certification through Coach Training EDU, and is nearly ready to submit for International Coaching Federation certification.…

1
Journey to Success: CX Conversations Trailer 0:54

hace 37 weeks0:54