Creating Amazing Client Service Delivery Experiences: Giving clients what they need, when they need it, the way they need it

The Audacious OBM with Leanne Woff

The Audacious OBM with Leanne Woff

1:15:36

In this episode, we welcome back David French, columnist for The New York Times , former constitutional attorney, and author of Divided We Fall . We discuss the current state of American democracy, the challenges of political division, and how we can engage in civil discourse despite deep ideological differences. David also shares a personal update on his family and reflects on the profound trials and growth that come with adversity. 📌 What We Discuss: ✔️ How David and his family navigated the challenges of a serious health crisis. ✔️ The rise of political polarization and the factors driving it. ✔️ Why distinguishing between “unwise, unethical, and unlawful” is crucial in analyzing political actions. ✔️ How consuming different perspectives (even opposing ones) helps in understanding political dynamics. ✔️ The role of Christian values in politics and how they are being redefined. ⏳ Episode Highlights 📍 [00:01:00] – David French’s background and his journey from litigation to journalism. 📍 [00:02:30] – Personal update: David shares his wife Nancy’s battle with cancer and their journey as a family. 📍 [00:06:00] – How to navigate personal trials while maintaining faith and resilience. 📍 [00:10:00] – The danger of political paranoia and the pitfalls of extreme polarization. 📍 [00:18:00] – The "friend-enemy" paradigm in American politics and its influence in Christian fundamentalism. 📍 [00:24:00] – Revisiting Divided We Fall : How America’s divisions have devolved since 2020. 📍 [00:40:00] – The categories and differences of unwise, unethical, and unlawful political actions. 📍 [00:55:00] – The balance between justice, kindness, and humility in political engagement. 📍 [01:00:00] – The After Party initiative: A Christian approach to politics focused on values rather than policy. 💬 Featured Quotes 🔹 "You don't know who you truly are until your values are tested." – David French 🔹 "If we focus on the relational, we can have better conversations even across deep differences." – Corey Nathan 🔹 "Justice, kindness, and humility—if you're missing one, you're doing it wrong." – David French 🔹 "The United States has a history of shifting without repenting. We just move on." – David French 📚 Resources Mentioned David French’s Writing: New York Times David’s Book: Divided We Fall The After Party Initiative – More Info Advisory Opinions Podcast (with Sarah Isgur & David French) – Listen Here 📣 Call to Action If you found this conversation insightful, please: ✅ Subscribe to Talkin' Politics & Religion Without Killin' Each Other on your favorite podcast platform. ✅ Leave a review on Apple Podcasts, Spotify, or wherever you listen: ratethispodcast.com/goodfaithpolitics ✅ Support the show on Patreon: patreon.com/politicsandreligion ✅ Watch the full conversation and subscribe on YouTube: youtube.com/@politicsandreligion 🔗 Connect With Us on Social Media @coreysnathan: Bluesky LinkedIn Instagram Threads Facebook Substack David French: 🔗 Twitter | BlueSky | New York Times Our Sponsors Meza Wealth Management: www.mezawealth.com Prolux Autogroup: www.proluxautogroup.com or www.granadahillsairporttransportation.com Let’s keep talking politics and religion—with gentleness and respect. 🎙️💡…

hace 2 años 19:19

MP3•Episodio en casa

In this episode of The Audacious OBM podcast, Leanne discusses creating amazing client service delivery experiences. She emphasizes the importance of mapping out the delivery process, identifying communication needs, and considering client perceptions and feelings throughout the journey. Leanne suggests clear and purposeful communication, regular updates, and seeking client preferences for communication modes and frequency. She also encourages incorporating surprise and delight elements, personalization, and actively listening to clients' needs. The goal is to create an intentional and exceptional client experience.

53 episodios

#Leanne Woff

Creating Amazing Client Service Delivery Experiences: Giving clients what they need, when they need it, the way they need it

published hace 2 años

MP3•Episodio en casa

53 episodios

#Leanne Woff

Todos los episodios

1
OBM Behind The Scenes: How I manage my day 18:28

hace 40 weeks18:28

18:28

Hey amazing OBMs! This episode dives into the secret weapon of successful online business managers: time management mastery! Learn how Leanne uses a two-pronged approach to conquer her schedule and avoid burnout. Part 1: The High-Level View - Time Blocking Ditch the overwhelm! Get crystal clear on your capacity by understanding how long tasks take. Embrace color-coding! Visually map out your week with dedicated blocks for clients, breaks, marketing, and life activities. Pro Tip: Plan for breathing room! Unexpected things happen, so schedule buffer time to avoid falling behind. Live by the golden rule: don't delete tasks. Move them to a realistic slot and prioritize as needed. Part 2: The Micro-Level View - Project Management Tools Asana (or your favorite tool) is your best friend! Break down tasks into actionable details within your chosen platform. Focus on the now! Avoid getting lost in a sea of 150 tasks by focusing on your pre-mapped tasks for each time block. Bonus Tip: Minimize "faffing time" by eliminating the scramble to figure out what to do next. Have a plan! Remember: Consistency is key! This system takes discipline, but the feeling of accomplishment and reduced stress is totally worth it. Want to learn more? Slide into Leanne's DMs and share your biggest takeaway! And don't forget to leave a 5-star review to help spread the OBM love.…

1
How I went from charging my OBM clients $2,000 to $4,000 15:11

hace 41 weeks15:11

15:11

Struggling to confidently price your OBM services? You're not alone! This episode dives deep into the journey of doubling OBM rates, from hourly hustling to strategic packaging. Learn how ditching the "random hour" model for valuable service packages transformed a business, attracting dream clients and skyrocketing income. You'll discover: The sneaky mindset block sabotaging your pricing power How to craft packages around client outcomes, not just tasks The surprising benefits of taking a "leap of faith" with pricing Plus, a sneak peek into the free resources that helped make it all happen Ready to unlock your own OBM pricing potential? Tune in and get ready to rewrite your income story!…

1
The one qualification you need to be an exceptional OBM 17:50

hace 42 weeks17:50

17:50

The Audacious OBM Podcast: The One Qualification You Need to be an Exceptional OBM Hey amazing humans! This episode tackles a question we get a lot: what's the #1 qualification to be an exceptional OBM? Forget the fancy certificates and programs, the answer might surprise you! Traditionally, careers come with specific qualifications, but the OBM industry is different. There's no governing body handing out approval slips. This lack of structure can be unsettling, especially for those new to the OBM space. If you're a VA considering the OBM niche, you might wonder if you have the right qualifications. The answer? You probably already do! This episode dives into the Thriving OBM Challenge, a free program that helps VAs and aspiring OBMs build thriving businesses. The Challenge focuses on core skills to avoid being overworked and underpaid. It guides you in areas like: Identifying your ideal client Highlighting your existing skills Positioning yourself for success Pricing your services profitably But the real secret sauce? Life experience! So ditch the qualification checklist! You likely already have the foundational skills you need. The key is learning how to leverage them in your OBM journey. The episode wraps up with an invitation to join the free Thriving OBM Challenge to discover your hidden OBM skills and confidently step into this exciting role.…

1
BTS: Good client, Bad client: A true story 29:45

hace 43 weeks29:45

29:45

In this episode of The Audacious OBM Podcast, Leanne dives into the world of client management, contrasting two very different client experiences: Unrealistic Rachel and Light Me Up Lacey. Unrealistic Rachel is a nightmare client with unreasonable expectations, ever-changing demands, and a complete lack of self-awareness. Leanne details how Rachel micromanaged the process, made unrealistic demands on turnaround times, and never seemed satisfied with the work. This client ultimately resulted in Leanne questioning her own abilities and feeling burnt out. Light Me Up Lacey, on the other hand, is a dream client. Lacey was clear about her goals from the start, appreciated Leanne's expertise, and trusted her judgement. There was open communication, clear boundaries, and a mutual respect that fostered a successful collaboration. Leanne emphasizes the importance of finding clients who are a good fit, both in terms of personality and values. The episode concludes with a call to action, encouraging listeners to check out Leanne's challenge to learn how to attract more ideal clients.…

1
Launch managing like a boss: 4 core roles OBMs play in online launches 27:08

hace 44 weeks27:08

27:08

Hey there, OBMs! This episode is all about launch management, diving deep into the nitty-gritty of that all important launch. The episode dives into 4 core roles that OBMs play in online launch management: managing the team, coordinating tasks, being the keeper of time, and being the talent whisperer. Let's unpack these roles: 1. Managing the Team: As an OBM launch manager, you're the quarterback, responsible for a crew of people including copywriters, designers, ads managers, assistants, web developers, and marketers. You'll need to delegate tasks, provide clear briefs, and keep everyone on the same page. 2. Coordinating Tasks: Launching requires a complex dance of many moving parts. You'll be the maestro, ensuring all the tasks are broken down, assigned, and completed on time. This includes pre-launch events, sales pages, social media marketing, customer support, and tech integration. 3. Being the Keeper of Time: Think of yourself as a juggler, keeping all the balls (tasks) in the air and meeting deadlines. You'll create a launch timeline, factoring in dependencies between tasks and ensuring everyone has enough buffer time to avoid a last-minute scramble. 4. Being the Talent Whisperer: Your client, the star of the show, can get stressed during the emotional rollercoaster of a launch. You'll be the calming presence, the voice of reason, and the one to gently guide them through the ups and downs. Let's dive deeper into each role! Are you ready? Hit play and listen in as Leanne shares her insight into the realm of launch management!…

1
10 Reasons it might be time to say goodbye to a client 19:43

hace 45 weeks19:43

19:43

Hey crew! Last week we talked about client commitment and the difference between dedication and self-sabotage. This week, we're taking things a step further. We're flipping the script and talking about firing a client. Yup, you heard that right. This episode is all about the 10 reasons why it might be time to say goodbye to a client. But hold up! This isn't about feeling guilty. It's about reminding you that you're allowed to make decisions that are good for YOU. That's right. Your business, your boundaries, your sanity. So, let's get into the nitty-gritty. We'll explore 10 reasons why you might consider letting a client go. From low budgets and time constraints to client relationship breakdowns and your own desire to specialize, we've got you covered. This episode is packed with insights to help you re-evaluate your client relationships and make decisions that are best for your business. So, if you've been wondering if it's okay to say goodbye to a client, this episode is for you. Tune in, see if anything resonates, and let us know your thoughts! We'd love to hear from you. See you next week! P.S. Don't forget to DM Leanne Woff (@LeanneWoff) and share your experiences. We promise, she doesn't bite!…

1
Client commitment: Are you committed, stubborn or self-sabotaging? 21:15

hace 46 weeks21:15

21:15

Audacious OBM Podcast: Client Commitment - Are You Committed, Stubborn or Self-Sabotaging? Hey lovely! This episode is about client commitment, how long you work with clients, and whether you're being committed, stubborn, or self-sabotaging. We all know working with clients can be amazing, but also challenging. The episode explores these questions: Is there an ideal length to work with a client? Should you leave a client, even if it feels wrong? How can you tell if you're making the right decision? Leanne offers a framework to help you decide: Purpose: Why do you work with the clients you do? Impact: What impact does this client have on your business? Facts: What's the reality of the situation now? Emotions/Beliefs: What feelings are clouding your judgment? Leanne uses a relatable story to illustrate the framework and then shows how to apply it to your OBM business. Are you struggling with client commitment? Leanne encourages you to reach out and share your situation. Love the podcast? Leave a review to let Leanne know she's on the right track!…

1
From Solo to Team: How to onboard and train new team members in your OBM business 44:50

hace 47 weeks44:50

44:50

From Solopreneur to CEO: Building Your OBM Dream Team (It's not just about hiring!) You landed the dream OBM client, but now you're staring down a mountain of work. Can you finally ditch the solo hustle and build a team? Absolutely! This episode of The Audacious OBM Podcast dives deep into onboarding and training your rockstar team. We'll crack the code on clear expectations, smooth workflows, and empowering your new hires to become OBM ninjas. Get ready to ditch the overwhelm and scale your business with confidence (and maybe even some sleep!).…

1
11 signs that show you're ready to grow your team 16:33

hace 48 weeks16:33

16:33

Hey Gorgeous! Is it Time to Grow Your Team? Feeling overwhelmed, Audacious OBM? This episode is here to help you decide if it's time to expand your team. We'll explore 11 signs that scream "you need help!" We know growing your team can be scary, especially if it's your first time. But what if we told you it could also be the key to unlocking a whole new level of success? Listen in to discover: If you're spending all your time on lead calls and neglecting other crucial areas ☎️ Why a packed calendar with zero breathing room might be a sign to delegate ️ How skipping lunch or breaks can actually hurt your business (and your health!) The dangers of cutting corners and ignoring your own processes Why feeling like you're stuck in Groundhog Day might be a clue But wait, there's more! We'll also discuss: Why a lack of inspiration and new ideas is a red flag Dealing with jealousy towards other boss babes who seem to have it all And finally, the ultimate sign: hitting a frustrating revenue ceiling **Ready to ditch the overwhelm and embrace growth? ** Tune in and discover if it's time to build your dream team! P.S. Stay tuned for the next episode, where we'll dive deep into the how-to's of team expansion!…

1
10 reasons you should be charging more as an OBM 17:42

hace 49 weeks17:42

17:42

Hey there, OBMs! In this episode, we're diving into the fire of one of your biggest struggles: pricing! We all know money talks, but sometimes it feels like ours is whispering when it should be shouting. Let's boost your confidence and get you charging what you're worth! We'll explore ten juicy reasons why you absolutely deserve to raise your rates. From sassy comebacks to self-employed tax woes, we're covering it all. So, grab your favorite beverage and get ready to be empowered! Here's a sneak peek at what you'll hear: Why your price should include things like taxes, superannuation, and that fancy new computer you need (not want ). How to factor in the ongoing investment in your skills and development (because you're a lifelong learner, boss lady!). Why reliability is key and how to avoid becoming the "tech-challenged OBM" your clients dread. The magic of growth and how charging more can fuel your business ambitions. Plus, a whole lot more! Let's ditch the undervaluing and step into the financially fabulous OBM you were meant to be. P.S. Struggling to ditch the hourly grind? We've got you covered! There's a special shout-out to our Powerful Packaging Workshop that'll help you create irresistible service packages and finally break free from the "trade time for money" hamster wheel. Don't miss this episode, OBMs! See you there!…

1
Why you keep over-delivering and how to stop 16:15

hace 50 weeks16:15

16:15

Feeling Like You're Always Overdelivering? (The Audacious OBM Podcast) Hey, hey, hey, rockstar OBMs! Struggling to stop going above and beyond for your clients? This episode dives deep into why we overdeliver and how to finally break free from the cycle. Sound familiar? You constantly do more than what's in your scope. You feel insecure about your work and add extras to "prove" yourself. Clients keep asking for more, and you just can't say no. We get it! But guess what? Overdelivering is a recipe for burnout and resentment. It's time to take back control and build a sustainable OBM business. This episode will help you: Understand the root causes of overdelivering (hint: it's not about your clients!) Set crystal-clear scope and boundaries (and actually stick to them!) Develop rock-solid processes to streamline your workflow Stop people-pleasing and start building a business that serves YOU Ready to stop feeling like a hamster on a wheel? Hit play and let's break free from the overdelivery trap together!…

1
Stop being selfish and start asking more questions 26:10

hace 51 weeks26:10

26:10

Stop Being Selfish and Start Asking More Questions. This episode is all about conquering your fear of asking questions and leveraging their power for better client relationships and project outcomes. We'll explore why questions are crucial and how our insecurities often hold us back. You'll hear a cautionary tale about the perils of not asking questions, followed by eight key question categories to incorporate into your OBM practice: Unblocking Questions: Keep projects on track by identifying bottlenecks and seeking solutions from your clients. Improvement Questions: Refine your deliverables by gathering feedback and iterating based on client preferences. Decision Questions: Get clarity on crucial choices that require client input. Strategic Questions: Collaborate on a winning strategy by understanding your client's vision and desired outcomes. Clarifying Questions: Ensure you're on the same page by summarizing key points and confirming your understanding. Historic Questions: Gain context for current situations by learning about past decisions and actions. Perspective Shifting Questions: Help clients overcome hesitation and see new possibilities by reframing challenges. "I Give a Crap" Questions: Build strong relationships by showing genuine interest in your clients' well-being and goals. This episode equips you with the knowledge and tools to ask more impactful questions. Remember, it's not selfish to ask questions – it's essential for successful client collaborations. Ready to take action? Start asking more questions tomorrow! Share your progress with Leanne by sending a DM and letting her know which question category you're focusing on. Don't forget to leave a review if you enjoyed the episode, and we'll see you next week!…

1
Well, that's a terrible idea: How to lead clients into making well-informed, future focused decisions. 22:13

hace 52 weeks22:13

22:13

This episode dives into that frustrating phenomenon and equips you with the tools to navigate it. We'll explore why clients might change their minds after initially loving an idea, and how to address their concerns without being pushy. Learn how to: Identify the source of client hesitation: Is it fear? Lack of information? We'll help you uncover the root cause. Open a productive conversation: Acknowledge emotions and frame the discussion around achieving the client's desired outcome. Present options with clear pros and cons: Help clients weigh the benefits of change against the comfort of familiarity. Collaborate on a solution: Guide clients towards a decision that feels safe and effective.…

1
How much does an Online Business Manager charge? 27:03

hace 1 year27:03

27:03

Hey there, OBMs! This episode is all about money, honey! We're diving into that question you all ask me constantly: how much should you charge as an Online Business Manager? We'll ditch the mumbo jumbo and break it down. Because let's face it, confusing pricing hurts everyone. It makes it hard for you to know your worth and for clients to understand the value you bring. We'll start with figuring out what feels right for you. What's that sweet spot where you're not undervaluing yourself but you're also competitive? Then we'll talk about the cold, hard facts: expenses, insurance, and all that jazz. Here's a sneak peek: you're worth more than you think! We'll also explore the magic of packages. Why package your services? Because packages are like battle armor against the price comparison monster. With a package, you can showcase the full range of value you bring, not just an hourly rate. And let's not forget the damage undercharging does. It hurts you, it hurts your fellow OBMs, and it devalues the entire profession. By charging what you're worth, you're not just helping yourself, you're helping the whole OBM game level up. So if you're ready to ditch the undercharging cycle and step into confident pricing, this episode is for you! We'll also chat about the OBM Academy and some resources to help you rock your pricing strategy. Let's go make that money, OBMs!…

1
How to stop getting crappy clients and leads that go nowhere. 19:52

hace 1 year19:52