MASTERCLASS: The Trifecta of Trust in Conflict Management with Joe Folkman

Made for Impact

"Leadership is about balance—the push and the pull. You need to know when to drive results and when to inspire and motivate your team." - Joe Folkman

Joe Folkman, psychometrician and co-founder of Zenger Folkman, specializes in leadership inspiration and teaching companies to build trust among their employees. He covers the role of interpersonal skills, the impact of trust on national economies, and simple behaviors that boost trust within organizations.

Joe and host Gretchen Schott share personal experiences and delve deep into the nuances of leadership styles, discussing the delicate balance between "push" and "pull" competencies. Together, they make a compelling argument for leadership that emphasizes strong relationships and effective conflict resolution.

In this episode, you’ll learn:

• Trust is influenced by factors such as relationship building, consistency, and expertise, and its presence or absence can significantly impact an organization's success.

• Assessments can be more predictive and insightful when they incorporate the perspectives of others rather than self-assessment alone.

• Learning to value diversity and differences, understanding one's limitations in diverse perspectives, and inviting feedback to build trust are necessary skills for resolving conflicts.

Connect with Joe: https://www.linkedin.com/in/joe-folkman-4766813/

About Joe’s Company: https://zengerfolkman.com/

Get in touch with Gretchen, and let her know which impactful leaders you’d like to hear from: Connect on LinkedIn or Subscribe to our newsletter.

Loved this episode? Leave us a review and rating here: https://link.chtbl.com/QY4Knw_x

Strong leaders at all organizational levels are requisites for business success. Gretchen Schott's GrowU Leadership Pathways keeps a leadership ‘pipeline’ flowing to ensure skilled and competent leaders are present throughout every brand in the Threefold Portfolio.

Jump into the conversation:

[00:00] Introduction to Made for Impact

[00:44] Introducing Joe Folkman

[04:41] Shifting Zenger Folkman’s approach to assessment results

[06:31] Defining the push and pull of leadership styles

[09:57] Gretchen’s personal experience with 360s

[15:03] How to lay the foundation for successful assessments

[17:42] What inspired Joe to write Trifecta of Trust

[20:30] The three factors of building trust

[24:37] How leaders can effectively navigate and address conflicts between team members

[28:17] Developing skills that support conflict management