Episode #27 Bringing the Human Touch to Digital Hiring with John Carpenter

The Queen of Automation

John Carpenter, an esteemed recruiter with deep roots in retail and hospitality, joins me on the Queen of Automation podcast to share his one-of-a-kind approach to recruitment. John believes that the key to successful hiring is understanding candidates as individuals, not just names on a resume. Tune in as we explore his philosophy of conducting interviews as genuine conversations rather than ticking off checklists, and how this personal touch can transform the hiring process for both candidates and employers. I also share my own experiences, highlighting the art of matching personalities to roles and the pivotal role recruiters play in creating a smooth experience.

The hospitality industry is undergoing a seismic shift, and we're here to unpack it. As technology reshapes the landscape, from automated check-ins to kiosks handling tasks once managed by bartenders, new challenges and opportunities emerge. We discuss how these technological advancements are setting new expectations for work-life balance and challenging long-standing norms. Ageism in tech adoption and the rise of automation-driven hospitality models also come under the spotlight, offering insights into the evolving workforce dynamics and what they mean for recruitment strategies.

The digital age demands a strategic approach to managing online presence, and we’re diving into its complexities. The balance between leveraging technology for efficiency and maintaining vital personal interactions is crucial, especially in smaller communities. Social media's impact on recruitment, from influencing company policies on employee posts to shaping public perceptions, is another area we explore. With anecdotes and expert advice, we emphasize the need to align digital presence with company values while preserving personal freedom. Don’t forget to check the show notes for contact details, and connect with us for more insights on effective business scaling.

Connect with John Carpenter on LinkedIn to learn how his unique approach to recruitment focuses on understanding candidates as individuals and transforming the hiring process into meaningful conversations.

CHAPTERS WITH TIMESTAMPS

(00:00) Recruiting Strategies and Personal Connections

(09:58) Impact of Automation on Hospitality Industry

(19:41) Importance of Managing Online Presence

(32:23) Hospitality Recruiting and Consulting Expertise