Managing Global RevOps Teams - Gabriel Rustice - RevOps Rockstars - Episode #12

RevOps Rockstars

Joining us for another great episode of RevOps Rockstars is a dad, an amateur Youtuber, and a global RevOps leader based in Barcelona. Bringing 15 years of experience in global organizations to the show is VP of Revenue Operations at DocPlanner Gabriel Rustice. Gabriel joins hosts David Carnes and Jarin Chu to discuss why being busy is not the same as being effective, how he’s led ops teams on a global scale, and when the right time to implement a BI tool is.

Takeaways:

• Being busy is not the same as being effective. While RevOps can be a busy field, it is important to be able to distinguish noise from a signal, and push projects that affect the bottom line.
• In RevOps, you need to understand the balance between technical and business. You may be a BI wiz, but if you can’t communicate effectively with your reps those tech skills won't get you far on their own.
• One way to measure success in RevOps is by tying the team to bottom line revenues. Even though RevOps does not carry quota, that is one way to stay accountable.
• DocPlanner is a global company with a RevOps team that spans multiple countries and languages. To ensure alignment, Gabriel has a high focus on communication and alignment meetings with the different teams.
• Frameworks at DocPlanner are established from both a global and local perspective. The overall structure and consistency comes from a top down global direction. Local teams make quick changes which are then replicated in other markets.
• When it comes to in-housing or outsourcing work, DocPlanner prefers to in-house any work they can do or should do. The tasks they will outsource are the ones that they truly can’t do internally.
• In many cases, the best RevOps tool is the simplest one that gets the job done. While lots of features and new tools can be appealing, more complexity does not mean it will help in terms of scalability.

Quote of the Show:

• “It's less about not having resources, it is how we make that happen in a way that brings value to the company.” - Gabriel Rustice

Shoutouts:

• Dana Therrien: https://www.linkedin.com/in/danatherrien/
• Rob Dandorph: https://www.linkedin.com/in/robdandorph/
• Rob Levey: https://www.linkedin.com/in/roblevey/

Links:

• Twitter: https://twitter.com/rustice
• LinkedIn: https://www.linkedin.com/in/gabrielrustice/
• Website: https://www.docplanner.com/
• Youtube: https://www.youtube.com/@rustice2

Ways to Tune In:

• Amazon Music - https://music.amazon.com/podcasts/08a4b302-d25e-4b7b-a11a-60e9b51df083/revops-rockstars
• Apple Podcast - https://podcasts.apple.com/us/podcast/revops-rockstars/id1654084702
• Spotify - https://open.spotify.com/show/6ynGAP60cktaDs1Cb6Chxh
• YouTube - https://youtu.be/FhuUeJQv4oA