Community, Safe Spaces, and Client Retention with Erica Nash EP 38

Profitable Web Designer with Shannon Mattern

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This week I’m sharing an interview I did on the Next Level Course Creator Podcast about creating a community in the Web Designer Academy!

The Next Level Course Creator podcast is hosted by Erica Nash, an online course designer and strategist who also works with me inside the Web Designer Academy as a Client Success Coordinator.

Erica helps course creators elevate and streamline their course curriculum to make it more engaging and actionable in order to generate more revenue through retention and quality referrals.

3 highlights from my chat with Erica:

• The Web Designer Academy is a 12-month container because so much life can happen in a year that we help students navigate life as they implement our teachings and build a sustainable business.
• Everyone brings different challenges and a different background, which leads us to take their feedback and use it to find new ways to give students what they came for. The challenge is not making that feedback mean anything about the course or taking it personally but still using it to implement positive change.
• The “quick win” provided in the Web Designer Academy is internal, not external. The goal is to help people see how special they are and sell them on their own abilities while believing in themselves.

We also talk about how:

• The Web Designer Academy started as a small group coaching program for 6 people and has grown to help hundreds of female web designers.
• Our foundation is people helping people, and we also help our students do that with their clients.
• We set the expectation up front that our community is a safe place to be vulnerable and share fears and learnings, which in turn creates the trust and transparency that connects everyone.

When you're ready, here are some ways we can help you with your web design business:​

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👩‍💻Learn more about the Web Designer Academy: We help ambitious women web designers reclaim their time, book profitable web design projects they love, and make more as freelance web designers than they ever thought possible.