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Business Operations - Deep Dive 3: The Concept of Quality
Manage episode 459373161 series 3628695
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Episode 3: The Concept of Quality
In this episode of PEELC Strategy Productions, we explore the importance of quality in business operations. From meeting customer expectations to understanding the benefits and challenges of maintaining high standards, we uncover how quality influences customer loyalty, pricing, and reputation.
Discover the hidden costs of ensuring quality, such as staff training, quality assurance, and managing defects, while examining the long-term benefits it brings to businesses. We also discuss real-world examples, like premium hotel chains, and introduce Charlie’s Craft Chocolates, a fictional company where quality is at the heart of success.
Whether you’re revising for exams or looking for practical insights, this episode is packed with engaging stories and valuable tips.
Stream now on Apple Podcasts, Spotify, YouTube, or your favourite platform. 🎧
Credits: Audio and AI assistance powered by Google Notebook LM.
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