Veterinary Medicine Through the Lens of a CSR with Caitlin Palmer

PAWSitive Leadership Podcast

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2y ago 41:37

MP3•Episodio en casa

This episode will get you giggling! Andrea & David talk with Caitlin Palmer, the Desk Wench, comedic actress turned Veterinary CSR at Animal Healthy Clinic in Mississippi. Caitlin shares how Practice Managers can support the front-line team. She also gives some advice on de-escalating upset clients, and when it is time to let a client go to support the rest of the team. Caitlin shares how she can make a HUGE difference with client education and client service with just a small amount of training.

Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!

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