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OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 2 of 3) Building the case for IVA
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Contenido proporcionado por Onecom Group. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Onecom Group o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.
In today’s episode we are looking at the digital workforce and in particular, asking why the Intelligent Virtual Agent or IVA is an important next step in the world of customer service.
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