))
Agency and Citizen Customer Success
Manage episode 349122314 series 2868158
Contenido proporcionado por NASCIO. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente NASCIO o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Alex and Amy sit down for two interviews (and two lightening rounds!) on the customer experience. First with NASCIO award winner and chief experience officer for Maryland, Ashley Laymon who talks with us all about the work she's doing to improve the agency customer experience in the Maryland Department of Information Technology.
Next we talk with Kunal Modi and Ashka Dave from McKinsey all about a new report on the citizen experience with government. Learn more here: https://www.mckinsey.com/industries/public-and-social-sector/our-insights/governments-can-deliver-exceptional-customer-experiences-heres-how
121 episodios
Compartir
