Why is it important for the industry to understand how it’s performing?
MP3•Episodio en casa
Manage episode 413449708 series 3445825
Contenido proporcionado por Mortage Introducer Talk. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Mortage Introducer Talk o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
In this week’s Mortgage Introducer Talk podcast, we meet Jess Rushton, who is head of business development at Smart Money People, a UK website that has over one-and-half-million reviews of financial services. It uses the data provided in those reviews – customer hindsight - to create better foresight, and therefore an improved service, going forward. “We cover both consumers and intermediaries in terms of lender feedback,” says Rushton. “And now we find that a lot of lenders actually use our service to collect broker feedback all year round. So, they’re very keen to understand what brokers want on a month-to-month basis.”
…
continue reading
22 episodios