How to Handle Angry Clients (When You Screw Up)

Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle

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7y ago 5:38

M4A•Episodio en casa

How do you deal with angry clients? It's not what you might think. The latest studies show, it's not about an apology. It's about generating solutions to the problem you (or your staff) created. The more focused you are on problem solving, the happier the client will be. Most surprising, coming up with the best solution ranks number two to brainstorming skills. It may be time to retrain your staff and rethink the way you handle irate clients in the future. Make your office into an endless money machine! We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.

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