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What is your client's narrative and how do you reduce their sacrifice?
Manage episode 367786595 series 3333605
Contenido proporcionado por Mark Akeroyd. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Mark Akeroyd o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Mark is joined by Tom Frisby, Shift Creator at DMW Strategic Consulting.
Tom specializes in Financial Services practice management, consulting, coaching and The Experience Economy instruction, helping numerous Advice Practices, design, implement and live their client experience.
In this episode, Tom and Mark discuss:
- How Tom helps advice practices find the balance of efficiency in practice management and their client experience
- The need for Advisors to lead the client narrative to shape perception
- How advisors can shift from telling their clients "what to do" to "leading them" to the next place.
- How advisors can truly answer - "What is it I do? What business am I in?"
- Some of the powerful questions you can use with clients to help guide their transformation to their best life.
- What customer sacrifice means within experience design and how you can close the gap
To learn more about how Lumiant can help you engage clients with values based advice visit www.lumiant.io
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