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Elevating Client Relationships and Retention Strategies | Ep 43
Manage episode 461394921 series 3556322
Contenido proporcionado por Brian Hastings and Justin Maines, Brian Hastings, and Justin Maines. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Brian Hastings and Justin Maines, Brian Hastings, and Justin Maines o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
In this episode, we shed light on the importance of client retention and differentiation in a crowded market. Trust, reliability, and gratitude play a crucial role in building lasting client relationships. Justin & Brian, together share thought-provoking insights and personal anecdotes, including the impactful practice of "Appreciation Friday," where expressing gratitude becomes a routine.
The Logistics & Leadership Podcast, powered by Veritas Logistics, redefines logistics and personal growth. Hosted by industry veterans and supply chain leaders Brian Hastings and Justin Maines, it shares their journey from humble beginnings to a $50 million company. Discover invaluable lessons in logistics, mental toughness, and embracing the entrepreneurial spirit. The show delves into personal and professional development, routine, and the power of betting on oneself. From inspiring stories to practical insights, this podcast is a must for aspiring entrepreneurs, logistics professionals, and anyone seeking to push limits and achieve success.
Timestamps
(0:00) - Preview
(0:49) - Trust and reliability as the foundation of business
(1:43) - Importance of Appreciation in Business
(6:00) - Building true client relationships ensures business loyalty
(7:55) - Ensuring consistent and reliable service
(8:40) - Winning ‘Carrier of the Year’
(9:46) - Coming up…
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