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How Western & Southern Adapted Digital Transformation to Meet Customer Expectations
Manage episode 351611997 series 3335159
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How did the global pandemic accelerate digital transformation in your organization?
At Western & Southern, they’ve adapted slowly to meet customer expectations. And SVP & CIO Jim Fitzgerald says that’s actually the best decision they’ve made.
Fitzgerald joins the Life Accelerated podcast to reveal the ways in which the company acquired new players, experimented with and adopted new technologies, and shifted talent needs – all to meet customer demand.
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