Legal Grounds | Courtney Redman on Legal Support Systems, Bridging the Trust/Delegation-Gap, and the Difference Between Keeping Up & Adapting

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In 2021, the Bloomberg Law Survey reached a sobering milestone. For the first time, attorneys reported feeling stressed about their workload more than HALF of the time.

Setting aside the very serious and very real consequences to one’s health, when your profession is one that bills by the hour, spending half of that time in “damage-control” mode is less than optimal.

But as my guest, Courtney Redman, points out, what’s more troubling is that while many of these attorneys know this isn’t sustainable, they can’t seem to point to one specific thing, task, or procedure that’s holding them back.

With more than a decade of experience in nearly every support role a law firm can have, Courtney came to learn that oftentimes the “thing” that needs to be fixed is how THINGS get done in the first place.

This realization, coupled with a desire to help and coordinate at multiple levels, led her to found Legacy Contracts, a full-service administrative organization that works with medium and large firms on everything from Case Management and Workflow to Invoicing, Billing, and Process Implementation.

This week’s conversation is definitely one for the organization and systems nerds out there, but I would encourage lawyers and leaders at every stage to listen, if only to gain an understanding of how vital this unseen work is.

Enjoy the show!