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EP#26 Is there room for friction within intentional EX design? With guests Emma Bridger and Belinda Gannaway.
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When designing your workplace, are you thinking about the friction?
Maybe you are tempted to remove as much of it as possible?
Or could it be that you actually look to keep points of conflict to help you strive for success?
Intentional design is a difficult question to answer, which is why I was so pleased to have the co-authors of Employee Experience By Design join me to discuss how we think about friction when we design work.
Friction can be described as a force for good, helping you to embrace the challenges work throws at you, allowing you, your colleagues and the wider business to improve; yet the other side of the coin will tell you that friction is that resistance, stopping you from making meaningful change because of the difficulties we face.
As ever, to continue the discussion with our guests be sure to find their contact details below; and if you're keen to learn more, why not grab a copy of their excellent book, now in its 2nd edition.
Belinda Gannaway linkedin.com/in/belindagannaway
Emma Bridger linkedin.com/in/emmabridger
Employee Experience By Design by Emma Bridger & Belinda Gannaway, published by Kogan Page https://www.koganpage.com/hr-learning-development/employee-experience-by-design-9781398614369
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Learning from the Edges is hosted by Michelle Parry-Slater, Director, Kairos Modern Learning.
Michelle is the author of The Learning and Development Handbook - a practical guide for all professionals looking to offer effective, efficient, enjoyable and engaging people development, but not sure where to start. This book is full of practical tips and advice. Written by a practitioner for practitioners, this is urgent reading for anyone working in people development.
Join us with your thoughts on Twitter @LearningEdges and connect with Michelle on LinkedIn/michelleparryslater
Purchase your copy of The Learning and Development Handbook: thelndhandbook.com
Work with Kairos Modern Learning: kairosmodernlearning.co.uk
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