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An ED RN Talks To Patients
Manage episode 424215294 series 3309104
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On today’s episode we’re going to talk about talking to patients. A good interaction with a patient can make your day, as surely as a poor interaction with a patient can ruin it. And although we as individuals are not responsible for the behavior of other individuals, there are some evidence-based ways we can shape our communication to improve the chances that our words and actions will be perceived in the way in which they were intended.
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