Payroll Conversations with Tiffani Gray

It’s About Payroll

Navigating Payroll with AI: Insightful Conversations with Tiffany Gray - Episode 119

Welcome to 'It's About Payroll' with hosts Brian Escobar and Walter William Duncan II. In this episode, we feature esteemed guest Tiffany Gray, Payroll Manager for Riverside Health System. We delve into the day's topical news, discussing the recent global Microsoft outage and its impact on payroll systems. Tiffany shares her journey in payroll, the challenges of managing a multi-generational team, and the anxieties around AI's integration into payroll processes. From navigating tough conversations to leveraging AI for efficiency, Tiffany offers valuable insights and advice for payroll professionals. Join us for an engaging discussion on the evolving landscape of payroll and the importance of work-life balance.

00:00 Introduction and Welcome
00:46 Mindset and Attitude
01:51 Current Events: Microsoft Outage
02:49 Work-Life Balance for Payroll Professionals
04:38 Challenges in Payroll
08:41 Guest Introduction: Tiffany Gray
11:55 Tiffany's Journey in Payroll
16:17 Difficult Conversations in Payroll
24:44 AI in Payroll: Opportunities and Challenges
29:10 Understanding Employee Payment Systems
29:49 Improving HCM System Usability
30:27 Leveraging AI for Employee Queries
32:12 Generational Differences in Technology Adoption
34:50 Adapting to Workforce Changes
41:26 Investing in Employee Development
48:56 The Role of AI in Payroll
53:53 Conclusion and Final Thoughts

| Pay News Update & Commercial! https://www.tealhq.com/work-life-balance/payroll-specialist#:~:text=Payroll%20Specialists%20often%20face%20significant,paid%20correctly%20and%20on%20time. 1. **End-of-Month Workload Surges:** Payroll Specialists experience spikes in workload during month-end or pay period closings, often leading to extended hours and heightened stress to ensure timely and accurate paychecks. 2. **Regulatory Changes and Compliance:** Constant updates in tax laws and regulations demand ongoing attention from Payroll Specialists, requiring extra time and effort outside regular hours to stay compliant. 3. **System Upgrades and Integration Issues:** Implementing new payroll software or integrating systems with other HR technologies is complex and time-consuming, requiring additional hours that can disrupt personal time. 4. **Year-End Reporting and Tax Preparation:** The year-end period is intense with tax document preparation and reporting, demanding meticulous attention to detail and often resulting in long hours and stress. 5. **Unexpected Payroll Discrepancies:** Handling sudden payroll errors or discrepancies requires immediate attention, impacting personal time due to the urgency and importance of resolving issues promptly. 6. **Remote Work Challenges:** Working remotely blurs boundaries between work and personal life for Payroll Specialists, potentially leading to longer work hours and difficulty in disconnecting from work responsibilities. Recognizing and managing these factors is crucial for Payroll Specialists to maintain a balanced lifestyle and perform effectively in their roles. We have to understand that even though we may not be saving lives like doctors, we do impact them. So if we are off our game as payroll pros, it can have downstream impact on everyone. Walt Summer has arrived, and with it, the perfect opportunity to plan your dream vacation. Whether you're envisioning a relaxing beach getaway or an adventure-packed journey, TimeTrakGO is here to ensure requesting and approving your time off is hassle-free. TimeTrakGO simplifies vacation planning for employees with its intuitive mobile app. Easily check available vacation time, submit requests, and manage everything on the go. For supervisors, approving requests is as easy as a single click upon notification. Brian Everyone deserves a break, and TimeTrakGO streamlines the process for all. Start your stress-free vacation planning today with a free 14-day trial at timetrakgo.com. That's www T-I-M-E-T-R-A-K. go.com or you can call 8 8 8 3 2 1 9 9 2 2. Happy vacationing! Let’s Go! https://www.timetrakgo.com/signmeup?utm_source=SMB24&utm_medium=IAP&utm_id=SBM24

| Our special guest is Tiffani, the Payroll Manager for Riverside Health System. With over 20 years in the payroll industry, Tiffani's journey began as a Staff Accountant in 2001, including 11 years in state service in Virginia, and various roles in the private sector. She holds a degree in Accounting from Hampton University and earned her Certified Payroll Professional Certificate in 2017. Welcome to today's podcast! Our special guest is Tiffani, the Payroll Manager for Riverside Health System. With over 20 years in the payroll industry, Tiffani's journey began as a Staff Accountant in 2001, including 11 years in state service in Virginia, and various roles in the private sector. She holds a degree in Accounting from Hampton University and earned her Certified Payroll Professional Certificate in 2017. Tiffani is an active member of PAYO, serving as the Director of Membership for the Hampton Roads Chapter and sitting on the Virginia Statewide Payroll Conference Board. She was honored as Payroll Professional of the Year by the VA Statewide Conference in 2022 and contributes to PAYTECH magazine. Known for her energetic and innovative personality, Tiffani is passionate about payroll education and mentorship. She resides in Newport News, Virginia, with her husband Chad, their three children, and their puppy, Hero. Join us as we explore Tiffani's inspiring career and insights on leadership. Questions for Tiffani
What’s your payroll origin story & Why did you stay in payroll? Why do you think there is so much angst about AI? What can be done to help mitigate said angst? This or That
Neo Soul or Jazz Music Garnishments or Taxes Private Plane or Private Yacht Checkers or Chess Morning person or night owl Seafood or BBQ

| Safe Talk - Will AI make up for payroll staffing issues? According to a 2022 ANCOR report, 92% of respondents experienced difficulty meeting quality standards due to insufficient staffing. This is a 33.3% increase since the start of the pandemic and a 13.6% increase from the previous year. Some other factors that may contribute to a payroll professional shortage in the US include: Tight labor market: Increased demand for talent can lead to higher salaries. Shortening tenure: Payroll professionals may stay in a job for only one to two years. Aging workforce: 74% of payroll professionals are 40 years of age or older, and the average age of a payroll administrator is 48. Companies seeking to reduce turnove...