Ep. 40 - Service Management in IT and Beyond - with Martijn Adams

ITOps, DevOps, AIOps - All Things Ops

Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone.
This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service management principles can impact different departments, why user experience is crucial, and the potential of AI in enhancing service delivery.
You'll learn:
1. How adopting a service management mindset can transform various departments beyond IT
2. Strategies for implementing service management across external partnerships and multi-sourcing
3. Experience Level Agreements (XLAs) and their impact on enhancing customer satisfaction
4. The transformative potential of Generative AI in elevating service management practices
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Get in touch with Martijn Adams on LinkedIn: https://www.linkedin.com/in/martijnadams/
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Details about 4me:
Website: https://www.4me.com/
Industry: Software Development
Company size: 80 employees
Headquarters: Santa Barbara, California
Founded: 2010
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About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.
Get in touch with Elias via LinkedIn or email [e-mail].
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Podcast Music:
Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/
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Thanks to our friends at SAWOO for producing this episode with us!