TCIP #059 – The Human Capital Component Of Crisis Management, With Sam Miller

Invincible Brand with Melissa Agnes

Earlier this week, I published a #crisisready video that discusses the emotional factors that can quickly escalate an incident to crisis-level. Remaining on the topic of emotional impact and the human factors of crisis management and preparedness, I’m excited to be sharing the latest Crisis Intelligence Podcast with you!

I recently had the opportunity to have a conversation with Sam Miller, a psychotherapist with a particular expertise in trauma counselling, and a keen understanding of the psychology of business and the workplace. Within this podcast, Sam and I discuss “the human capital component” that should be factored into your crisis preparedness and crisis response. It’s an interesting and enlightening conversation that will give you the initial tools to explore how to make sure you don’t underestimate the emotional effects of a crisis, as well as how to mitigate the psychological risks that can be an impactful part of your organization’s crisis management.

This episode of The Crisis Intelligence Podcast discusses:

• The human and emotional factors that should be incorporated into your crisis preparedness and response.
• Three steps you should take to implement the human capital component into your crisis preparedness.
• An important question that should be added to your risk analysis – every time.
• What it means to “normalize emotions” – and leadership’s role and responsibility in doing so.

Running time: 49:30

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Connect with Melissa and Sam About host, Melissa Agnes

President and co-founder of Agnes + Day Inc., Melissa Agnes is a crisis management strategist and keynote speaker who helps global brands and governments prevent and manage a wide range of issues and crises. Her client list includes financial organizations, technology companies, healthcare organizations, government agencies, cities and municipalities, energy companies, global non-profits, and many others.

Are you #crisisready? Find out at melissaagnes.com Learn more about Melissa Agnes Follow Melissa on Twitter: @melissa_agnes

About guest, Sam Miller

Samuel A. Miller has over 25 years of experience as a psychotherapist, a particular expertise in trauma counselling, and a keen understanding of the psychology of business and the workplace. Sam works closely with each client to help them identify and understand the psychological component of their enterprise risk, and then to develop plans, protocols and training to help mitigate and manage those risks and recover well should a critical incident or traumatic event occur. You can connect with Sam through his website at sammillerconsulting.com, or by calling him directly at [phone].

I’d like to extend a big thanks to Sam for taking the time to have this enlightening conversation with me.