Montgomery & Company (MoCo) is a weekly podcast and radio show hosted by two-time WNBA Champion and Co-Owner/Vice President of the Atlanta Dream, Renee Montgomery, in partnership with WABE Atlanta. Both insightful and compelling, MoCo features interviews with some of the world’s top athletes, entertainers, and innovators as well as roundtable discussions with Renee’s colleagues, friends, and family, about sports, culture and building generational wealth. Montgomery & Company: Sports, Cultu ...
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Contenido proporcionado por Leath HR Group. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Leath HR Group o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
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Beyond the Score: Crafting Connections in the Age of the Customer
Manage episode 386546860 series 3310543
Contenido proporcionado por Leath HR Group. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Leath HR Group o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
In this "HR Nightmares" episode focused on customer experience with guest, Justin Robbins from 8x8, Lisa Leath, Beth Looney and Amy Conway champion an alliance between HR and customer service. The four articulate the necessity of equipping service teams with tools and insights that foster individualized customer interactions. Justin’s critique of Net Promoter Score (NPS) as a satisfaction metric prompts HR to innovate more reflective measures, aligning employee motivation with customer fulfillment. Addressing work-life balance and optional event attendance, the four point to HR’s vital role in cultivating a respectful, supportive workplace culture. This collaborative approach ensures a workforce capable of delivering delightful experiences to customers and colleagues alike.
Let’s connect!
If you have a topic, situation, or question you would like us to discuss to be featured on the next episode SUBMIT HERE.
Find us on LinkedIn
Check out our Website: www.leathhrgroup.com
Follow us on socials: @LeathHR
Streamline your Employee Check-ins with WorkTok!
48 episodios
Compartir
Manage episode 386546860 series 3310543
Contenido proporcionado por Leath HR Group. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Leath HR Group o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
In this "HR Nightmares" episode focused on customer experience with guest, Justin Robbins from 8x8, Lisa Leath, Beth Looney and Amy Conway champion an alliance between HR and customer service. The four articulate the necessity of equipping service teams with tools and insights that foster individualized customer interactions. Justin’s critique of Net Promoter Score (NPS) as a satisfaction metric prompts HR to innovate more reflective measures, aligning employee motivation with customer fulfillment. Addressing work-life balance and optional event attendance, the four point to HR’s vital role in cultivating a respectful, supportive workplace culture. This collaborative approach ensures a workforce capable of delivering delightful experiences to customers and colleagues alike.
Let’s connect!
If you have a topic, situation, or question you would like us to discuss to be featured on the next episode SUBMIT HERE.
Find us on LinkedIn
Check out our Website: www.leathhrgroup.com
Follow us on socials: @LeathHR
Streamline your Employee Check-ins with WorkTok!
48 episodios
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Similar a HR Nightmares
Montgomery & Company (MoCo) is a weekly podcast and radio show hosted by two-time WNBA Champion and Co-Owner/Vice President of the Atlanta Dream, Renee Montgomery, in partnership with WABE Atlanta. Both insightful and compelling, MoCo features interviews with some of the world’s top athletes, entertainers, and innovators as well as roundtable discussions with Renee’s colleagues, friends, and family, about sports, culture and building generational wealth. Montgomery & Company: Sports, Cultu ...
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
…
continue reading
How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
…
continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Player FM : aplicación de podcast
¡Desconecta con la aplicación Player FM !
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