Is NOI the only thing that matters? | with Joe Pettigrew

Hotel Moment

In this episode of Hotel Moment, Karen Stephens speaks with Joe Pettigrew, the Chief Commercial Officer at EOS Hospitality.
Together, they discuss:

• The importance of a strong commercial strategy and how it impacts the hospitality industry. Joe explains that a clear and simple vision is crucial for aligning all departments towards a common goal.
• The value of focusing on NOI as the ultimate measure of success rather than getting caught up in metrics like direct booking percentage or social media followers.
• How OTAs can be valuable partners, especially when used strategically to fill last-minute rooms or target specific customer segments.
• And more!

Joe is a seasoned commercial leader in the hospitality industry with expertise in brand management, asset management, and revenue maximization. EOS Hospitality is a company that manages many unique and independent properties, which is what attracted Joe to join the team.

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Connect with Joe Pettigrew here:

• LinkedIn
• EOS Hospitality

Connect with Karen here:

• LinkedIn
• Revinate

Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:

• Build intelligent operations and let data drive direct bookings | with Patrick Norton
• Modern and focused commercial strategy — what does it look like? | with Lori Kiel
• Approachable luxury without losing touch with guests | with Shawn Jereb