HIT Breakdown 28 - So you're a vendor now: How to set expectations with your EHR affiliates

HIT Breakdown

Extending your instance of Epic to affiliate organizations can mean a major shift in your organization's mindset. Now that you're a vendor, you'll need to think about a host of things you may not have considered before, among them setting expectations with your affiliates, providing white-glove customer service, and enforcing consequences should expectations not be met.

For this episode of the HIT Breakdown, we sat down with Directors of Affiliate Solutions Scott Isaacson and Andrea Schmeichel to discuss best practices for adopting the vendor mindset. They'll talk through the do's and don'ts of setting expectations with affiliates, committing to a plan together, and building a great relationship at every step of the process.