It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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[Ep 36] The Front Desk Series.. #7
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Contenido proporcionado por Healthcare Disruption Podcast. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Healthcare Disruption Podcast o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
What is CUSTOMER SERVICE? Welcome to episode 36… The SEVENTH instalment in the [FRONT DESK SERIES]! Today we discuss a term that gets thrown around A LOT, and now it is showing up in Healthcare and Physio conversations a lot! I get asked on a regular basis, “can you train our front desk in customer service?”. To which I answer, “How will we measure success of this training?,How will we know we are successful in the practice?” NOBODY ever has an answer! Today’s episode takes on this concept of Customer Service, WHAT is it?, HOW do you measure it?, WHAT are you training folks in?You might be surprised at the answer. In order to be successful in your physio practice going forward YOU must understand this concept and how it applies to what you and your team do everyday in your practice! Here are the links to the people and the places from this show: JERRY: WEBSITE: jerrydurhamPT.com TWITTER: @jerry_DurhamPT INSTAGRAM: jerrydurham PT FACEBOOK: jerrydurham PT Subscribe on SoundCloud: https://soundcloud.com/user-545423841 Subscribe on iTunes: itunes.apple.com/us/podcast/healt…d1261571234?mt=2
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20 episodios
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Manage episode 231549172 series 1522672
Contenido proporcionado por Healthcare Disruption Podcast. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Healthcare Disruption Podcast o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
What is CUSTOMER SERVICE? Welcome to episode 36… The SEVENTH instalment in the [FRONT DESK SERIES]! Today we discuss a term that gets thrown around A LOT, and now it is showing up in Healthcare and Physio conversations a lot! I get asked on a regular basis, “can you train our front desk in customer service?”. To which I answer, “How will we measure success of this training?,How will we know we are successful in the practice?” NOBODY ever has an answer! Today’s episode takes on this concept of Customer Service, WHAT is it?, HOW do you measure it?, WHAT are you training folks in?You might be surprised at the answer. In order to be successful in your physio practice going forward YOU must understand this concept and how it applies to what you and your team do everyday in your practice! Here are the links to the people and the places from this show: JERRY: WEBSITE: jerrydurhamPT.com TWITTER: @jerry_DurhamPT INSTAGRAM: jerrydurham PT FACEBOOK: jerrydurham PT Subscribe on SoundCloud: https://soundcloud.com/user-545423841 Subscribe on iTunes: itunes.apple.com/us/podcast/healt…d1261571234?mt=2
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