How COVID Changed Customer Experience Harvard Alumni Entrepreneurs Invites podcast

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Contenido proporcionado por Harvard Alumni Entrepreneurs. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Harvard Alumni Entrepreneurs o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

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How COVID Changed Customer Experience

2y ago 29:45

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MP3•Episodio en casa

Contenido proporcionado por Harvard Alumni Entrepreneurs. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Harvard Alumni Entrepreneurs o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

In this episode our host, Denise Silber, is joined by Christophe Caïs, founder and CEO of CXG. Together they explore the sea change sparked by COVID and the new customer experience expectations for retail brands that have both physical and digital channels. In a word, customer experience must be the same in person and online. After working with over 200 brands, Christophe Caïs explains how and why companies must reorganize their teams and re-invent their marketing, eliminating the traditional silos separating the in-store and on-line strategy and execution. This episode provides actionable recommendations for any entrepreneur seeking to improve their customers’ experience and is not to be missed!

… continue reading

73 episodios

#MBA #Entrepreneur #Business #Harvard Alumni Entrepreneurs #Haeinvites #Harvard #Harvardalumnientrepreneurs #Harvardbusinessschool #Harvardpodcasts #HBS

Artwork

How COVID Changed Customer Experience

Harvard Alumni Entrepreneurs Invites

published 2y ago

Compartir

MP3•Episodio en casa

Contenido proporcionado por Harvard Alumni Entrepreneurs. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Harvard Alumni Entrepreneurs o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

In this episode our host, Denise Silber, is joined by Christophe Caïs, founder and CEO of CXG. Together they explore the sea change sparked by COVID and the new customer experience expectations for retail brands that have both physical and digital channels. In a word, customer experience must be the same in person and online. After working with over 200 brands, Christophe Caïs explains how and why companies must reorganize their teams and re-invent their marketing, eliminating the traditional silos separating the in-store and on-line strategy and execution. This episode provides actionable recommendations for any entrepreneur seeking to improve their customers’ experience and is not to be missed!

… continue reading

73 episodios

#MBA #Entrepreneur #Business #Harvard Alumni Entrepreneurs #Haeinvites #Harvard #Harvardalumnientrepreneurs #Harvardbusinessschool #Harvardpodcasts #HBS

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