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Customer Support Strategies for a Stress-Free Holiday Season
Manage episode 447434208 series 3565799
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As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your support team the chance to rest and celebrate!
From flexible scheduling to balancing half-day shifts and planning early, we discuss Buzzsprout’s approach to managing customer support over the holidays and how you can apply similar strategies to your team.
We hope these insights help you navigate holiday coverage without sacrificing your team’s well-being or customer satisfaction!
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
To learn more about Buzzsprout visit Buzzsprout.com
Capíttulos
1. Preparing for Buzzsprout's Team Meetup (00:00:00)
2. Who has made your day recently? (00:02:08)
3. Leave us a review, please! (00:06:30)
4. Navigating Holiday Coverage with a Small Support Team (00:07:27)
5. Our Current Holiday Coverage Strategy (00:15:29)
6. Tips and Strategies for Providing Holiday Coverage (00:17:37)
7. Strategies for Holiday Coverage Expectations (00:22:40)
8. Coverage v. Monitoring (00:28:26)
9. All Company Support (00:31:28)
10. Use Auto Responses Responsibly (00:33:00)
11. SIRL: Email Followups (00:43:40)
18 episodios
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