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Customer Success Starts with Company Culture with Ellie Hutton from Dooly
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How do you become a customer centric company?
That’s the question that so many companies are asking themselves right now because the truth is it’s really, really hard.
I've been asking CS leaders what it takes in practice to become a company that genuinely cares about making customers successful. And there’s one thread that keeps being pulled. Companies that make customers successful have a strong culture that puts them at the center of everything they do.
Today’s guest is Ellie Hutton, Director of Customer Success at Dooly. In this episode you’ll hear how she:
- Structures the CS org at Dooly
- Sets goals and metrics for customer success
- Intentionally builds a culture that earns the right to grow
- Avoids internal politics and puts the customer at the center
- Builds practices to help all Dooligans get closer to customers
Enjoyed this episode? Connect with Ellie on LinkedIn and let her know, or subscribe for future episodes of Happy Customers.
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