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Ep. 18 Having a flawless experience for 3 visits minimum!
Manage episode 336453035 series 3219980
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With a restaurant as an example. 1st time customer 40% retention 2nd time customer 40% retention 3rd time customer 70% retention It’s about keeping customers layers deep, not just new, but layers deep… What if you created a flawless experience for 7 visits deep… 10 visits… Every visit… What if even your bad experiences become flawless in the customers eyes because of how you create solutions? That customer becomes a customer for life! Loving the customer as yourself. Taking it a step further and making your customer the marketer…
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