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The Power of Authentic Engagement in Restaurants with Ken McGarrie and Mark Braver
Manage episode 429454350 series 2930439
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On this episode, authenticity takes the spotlight as we explore what it means to provide genuine care and high-quality service in the hospitality industry with Ken McGarrie and Mark Braver of Fifty/50 Consulting.
Listen to an inspiring story from a West Coast resort that showcases the power of meticulous staff training in creating sincere guest interactions. We also shed light on the challenges small, family-run restaurants face when expanding, stressing the importance of embedding authenticity into training and company culture.
This episode celebrates the true essence of hospitality, highlighting the 50-50 Group's remarkable COVID-19 initiatives and recognizing industry leaders for their contributions.
Capíttulos
1. Restaurant Industry Experts Discuss Operations (00:00:00)
2. Authenticity in Hospitality Training (00:10:48)
3. Authentic Hospitality and Industry Recognition (00:17:18)
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