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There are so many different issues that sit under the term 'service'
Manage episode 452487469 series 2558907
Financial services companies are an extremely mixed bunch when it comes to service. Provider service levels have been exceptionally high for some, and abysmal for others, across all sectors: platforms, pensions, investments, mortgages and everything in between. Here to join us to discuss all things service is Steve Nelson, insight director for the Lang Cat consultancy, which has just released its own research into provider service (November 29).
Hosted on Acast. See acast.com/privacy for more information.
405 episodios
Manage episode 452487469 series 2558907
Financial services companies are an extremely mixed bunch when it comes to service. Provider service levels have been exceptionally high for some, and abysmal for others, across all sectors: platforms, pensions, investments, mortgages and everything in between. Here to join us to discuss all things service is Steve Nelson, insight director for the Lang Cat consultancy, which has just released its own research into provider service (November 29).
Hosted on Acast. See acast.com/privacy for more information.
405 episodios
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