))
S2 E7. Defining the Five Star Experience
Manage episode 347338128 series 2889302
Contenido proporcionado por John Strohmeyer. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente John Strohmeyer o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
Now that we've laid the groundwork for building great service, and talked about how to avoid pitfalls, we should really define the scale that we're grading service on. We are, after all, the Five Star Counsel Podcast! So what makes a "Five Star" experience?
I'll give some detailed examples of what goes into an exemplary, five star experience for a law firm, and even work backwards to talk about the ways firms earn less than great reviews. All of this is setting the stage for the next few episodes, where we'll dive deep into the service component of a law business, and get into the nitty-gritty of service delivery.
-----
133 episodios
Compartir
