Episode 166 Diana Walsh, Principal Customer Success Manager at HubSpot

Fireside with Voxgig

According to today’s guest, Diana Walsh, Developer Relations, at times, does actually require some real work. Of course most of us know this, but it helps to publicise this fact occasionally. Diana is the principal Customer Success Manager at Hubspot, and she joins us for a chat about the cross-functionality of DevRel. Diana and her teams help Hubspot to manage their most valuable, and complex accounts, in a new subsection of the company’s workforce, and Diana expresses to us her happiness at being one of the first people selected for this new endeavour. She speaks to us about the value of honesty in her work, and in Hubspot as a whole. It is just one of several core tenets they value as an integral part of their ethos, and an admirable step for any organisation to take. Diana goes into her role and the joy she takes in working across multiple teams with all different kinds of people. Diana also takes us through some examples of what she feels works for companies when it comes to promotion. For example, you may think of cold calling as a relic, but modern iterations that are properly personalised and tailored can yield surprisingly successful results. When it comes from a former marketer, this is probably advice you can feel confident in taking! Reach out to Diana here: https://www.linkedin.com/in/dianawalsh19/ Find out more and listen to previous podcasts here: https://www.voxgig.com/podcast Subscribe to our newsletter for weekly updates and information about upcoming meetups: https://voxgig.substack.com/ Join the Dublin DevRel Meetup group here: www.devrelmeetup.com