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Building the Customer Experience with Bill Price
Manage episode 442997262 series 3595649
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Welcome to the world of customer service excellence with Bill Price, Amazon's first worldwide VP of Customer Service. In this eye-opening episode, Bill reveals the secrets behind Amazon's meteoric rise and shares insights on creating frictionless customer experiences. Discover how to identify and eradicate friction points that frustrate customers and drain resources, and learn why the best service might actually be no service at all. From the power of analytics to the importance of executive immersion in the customer experience, this episode is packed with game-changing strategies for businesses of all sizes. Don't miss this opportunity to learn from a true pioneer in the field of customer service and take your company's customer experience to the next level.
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