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Creating a Better Customer Experience (Mike Nutter) - A Doubleheader Episode
Manage episode 433117097 series 3468079
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Today, we are joined by Mike Nutter, President Fort Wayne TinCaps baseball team, 2022 minor league executive of the year that was named by Major league baseball, and a 32-year veteran of minor league baseball. We explore key principles that can transform your team into customer experience champions. We discussed the importance of attention to detail, problem-solving skills, and learning all aspects of the business. Join us on this exciting episode of the Dugout CEO!
TOPICS FROM THIS EPISODE:
- Enhancing the fan experience and increasing attendance
- Innovative strategies and initiatives implemented by Mike Nutter
- Leveraging technology, community partnerships, and marketing campaigns
- Building strong community connections
- Achievements and milestones during Mike Nutter's tenure
Connect with Mike Nutter: https://www.linkedin.com/in/mike-nutter-84758814/
Mentioned on the episode: Email from a lady who bump a curb and popped a tire. Shout to Dave L, two young concession workers, and two more workers that selflessly helped her.
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