#55- Crelate's Kortney Harmon Discusses the Importance of Recruiting Systems & Marketing

Digital Recruiter Podcast

Episode Summary

In this episode of the Digital Recruiter Podcast, I sit down with Crelate’s Kortney Harmon to break down the operational chaos in recruiting agencies and why so many firms are stuck in a cycle of inefficiency. From "shadow processes" that drain productivity to high-billing recruiters being promoted into leadership without training, we dive into why so many recruiting teams are winging it—and what they should be doing instead.

Kortney, who leads industry relations at Crelate, shares her expert insights on what makes a recruiting business truly scalable: structured workflows, strong leadership (not just top billers turned managers), and tech that actually enhances productivity instead of adding more noise. We talk about why so many recruiters are overwhelmed, how agencies can build better systems, and why being intentional is the real secret to long-term success.

If you’ve ever felt like your agency is working harder than it should be, this episode is packed with strategies to help you streamline operations, improve efficiency, and build a business that thrives. Don’t miss it!

Kortney’s Bio

With over 15 years of experience in the staffing and recruiting industry, Kortney Harmon has established herself as a highly regarded thought leader, dynamic speaker, and respected industry principal. She is a trusted advisor, empowering professionals and organizations to achieve remarkable growth through strategic insights and industry best practices.

As the host of The Full Desk Experience, Kortney leads engaging workshops where participants can interact directly with her and gain invaluable insights. Whether through live Q&A sessions or on-demand access via podcast platforms, The Full Desk Experience provides a wealth of knowledge designed to enhance expertise in talent acquisition and business growth.

Throughout her career, Kortney has trained thousands of front-line recruiters, equipping them with the skills and strategies needed to excel in the fast-paced world of talent acquisition. She has also collaborated closely with business owners and executives, helping them overcome growth barriers by optimizing people, processes, and technology to drive scalability and efficiency.

Her expertise has been recognized by prestigious industry organizations, including the American Staffing Association, Staffing Industry Analysts, and the National Association of Personnel Services. She has had the privilege of presenting to these influential groups, sharing her insights and thought leadership to inspire and empower professionals across the industry.

Beyond speaking engagements, Kortney has been a guest on various industry-leading podcasts and has provided strategic consulting services to a diverse range of clients. These opportunities have allowed her to expand her impact, contributing to the growth and success of numerous organizations.

For those seeking a dynamic speaker, a trusted advisor, or deeper industry knowledge, Kortney Harmon offers valuable expertise and a passion for innovation, growth, and transformation in staffing and recruiting.

You can find Kortney on LinkedIn or check out https://www.crelate.com/about-crelate
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