The power of language - STOP BLAMING VICTIMS

Consumer Friend

How our language is blaming fraud victims

Release Date: 25 Nov 2024

Host(s):

• Adam Carter
• Louise Baxter MBE (LouBax)

Guest(s):

• Dr. Elisabeth Carter – Associate Professor at Kingston University specializing in criminology and forensic linguistics.

Episode Summary:

In this episode of the Consumer Friend Podcast, Adam and Louise are joined by Dr. Elisabeth Carter, a leading expert in forensic linguistics and criminology. Dr. Carter provides fascinating insights into how language is used by criminals to manipulate and coerce their victims, from postal fraud to romance scams and APP fraud (Authorised Push Payment fraud).

Elisabeth explains the psychological tactics used to groom victims into compliance, comparing these methods to coercive control in domestic abuse. Drawing from her research and collaboration with law enforcement, she discusses how tailored communication and reframing language—such as using "stolen" instead of "lost"—can empower victims and challenge the stigma of fraud.

Listeners will walk away with a greater understanding of the power of words in both committing fraud and supporting victims, as well as how to spot and resist these manipulative tactics.

Key Takeaways:

1. Fraud as Coercion: Fraud mirrors coercive control, focusing on manipulating victims through language and psychological grooming.
2. The Power of Words: Criminals use carefully chosen phrases to instill trust, urgency, or fear, grooming victims into harmful actions.
3. Victim Support: Using empathetic language—such as framing funds as "stolen"—can empower victims and reduce feelings of shame or blame.
4. Neurodiverse Vulnerabilities: Criminals exploit how neurodiverse individuals may interpret language literally, underscoring the need for protective measures.
5. Collaboration with Law Enforcement: Elisabeth’s work helps police and other responders improve their communication with victims, ensuring more effective support.
6. 
   

Resources & Links:

• Consumer Friend Website – For tips and resources on consumer protection.
• Thames Valley Police Romance Fraud Booklet – Co-authored by Dr. Elisabeth Carter.
• Action Fraud – UK’s national fraud reporting center.
• Victim Support UK – Support for victims of crime, including fraud.

This episode is a must-listen for anyone interested in understanding the psychological impact of fraud and the importance of language in supporting victims and combating criminal tactics.

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